Frequently Asked Questions

1. What is Simtext?

Simtext is the new way to send and receive texts on both your mobile and PC. There is no need to change tariff or handset and you get unlimited use for one low price. Just download our free mobile software.

You can send texts in colour, add graphics and send texts up to ten times longer than normal. You can also text from your PC as well as your mobile.

2. Why is Simtext different to normal SMS texting?

Simtext send your messages differently. Instead of using the normal SMS network, Simtext uses GPRS data. This means that you don’t have to pay an SMS charge. Instead you pay for the small amount of data that you send and receive, which is just a fraction of a penny on a typical contract.

3. Can I try it out with no commitment?

Yes there is a free 30 day trial period. You can try it out, get your friends on board too, and if you don’t like it just cancel. After the free trial, billing will start automatically but there is still no long term commitment, you can cancel at anytime.

4. How do I get my Friends on Simtext?

Go to the www.simtext.com home page and become a member. At the end of the registration process, enter your friends details and we will invite them to join.

5. What does Simtext cost?

After the FREE trial Simtext costs one low price for unlimited use. See our Pricing page for details. In addition to the cost of the service you also pay your network for the data you send and receive. You should check with your network for details of their GPRS pricing.

6. How do I pay?

You don't Simtext is FREE

7. What are the benefits of Simtext?

Apart from saving a lot of money Simtext offers other benefits. You can send and receive messages in colour and add graphics. International messages cost the same as national ones. You can use Simtext online to send and receive messages from your PC. You can send messages up to 1600 characters long which is ten times longer than normal. Your contacts are backed up online so if you ever lose your phone you won’t have lost your address book. You can send to distribution lists, so you can send the same message to many people at the same time. You can organize your messages in folders so you can keep track of them, just like email.

8. How do I get Simtext?

The best way to join is to visit via the website at www.simtext.com . Just select either 'online only' or 'full mobile access' and follow the registration process.

9. Is Simtext easy to use?

Using Simtext is very similar to normal SMS texting so you won't have any difficulty using it. To send messages from your mobile, first open the Simtext software and begin sending messages as you would normally. To see if you have any messages waiting choose 'check messages' in your Inbox. To send messages from your PC log in to MySimtext.

10. Can I continue to use normal SMS?

Yes. Simtext doesn’t affect your normal SMS but why would you want to keep spending on normal SMS when you can use Simtext as much as you like. If you’ve got any SMS left in your bundle why not use them to invite your friends to join Simtext.

11. What is WAP and GPRS?

WAP and GPRS are ways your phone can send and receive data. You need to have your phone set up properly for WAP and GPRS so that you can use Simtext.

Most new phones will come with their WAP settings already loaded so you will probably not need to do anything. Older phones sometimes require the user to download the correct WAP/GPRS settings. The networks can do this ‘over the air’ by SMS and it just takes a few seconds. The contact details for your network are given in the Simtext User Guide, and on the Simtext help site. We can also send you the settings ourselves but you’ll still need to contact your network if you don’t have your account enabled for GPRS data.

We highly recommend that if you have any doubts about whether your WAP settings are configured or not, contact your network prior to downloading Simtext.

12. Is my handset compatible?

You should check whether your handset is compatible before downloading Simtext. You can check on our website by clicking here.

We are continuing to update the list of mobile phones that can use Simtext and if you see your handset listed as ‘coming soon’ send us an email to let us know that you are waiting for it. If your phone is on the list that says ‘not compatible’ it means that in order to use Simtext you’ll have to get a different phone.

13. I’ve still not received a link to download Simtext?

There are a few possible reasons why you may not have received the Simtext download link:

a) The WAP settings may need updating.
WAP might not be set up correctly on your mobile. Please ask your mobile provider how to adjust your settings. Their contact details are in the Simtext User Guide and on the Simtext help site

b) WAP Push is deactivated on your mobile.

On some mobiles, WAP Push is "deactivated" by default. If WAP Push is deactivated, you won’t be able to receive any download links. (This problem occurs more frequently with certain Samsung and SonyEricsson phones.) Here’s how you can easily activate WAP-Push on your mobile

• Samsung: From the main menu go to "Messages", and then to WAP Push/Push permit. Please change the setting to "always".

• SonyEricsson: From the main menu go to "Messages", and then to WAP Push/Push permit. Please change the setting to "always"

c) Siemens:On some Siemens phones the HTTP and Java profile must be configured separately to the normal WAP settings. If this needs to be done you should contact a Siemens representative for assistance. You can do this at their website www.siemens.com/mobilescustomercare

14. What do I do if I forget my password?

Use the forgotten password link in MySimtext and we will send your password to your Simtext inbox so you can access it from your mobile, we will also send it to your registered email address. If you are still having problems click here to contact us by email.